Your Heating Questions Answered
Our most frequently asked questions about heating services.
If you have any other questions, please don’t hesitate to get in touch with our team.
Boiler Installation
How much will it cost to replace my boiler?
We get asked this question more than any other. This is why we created our instant online quotation tool to help our customers get an instant quotation. The tool considers your needs and gives you a personalised quotation based on the information you have provided.
How quickly can my boiler be replaced?
If your boiler is broken down and you are without heating and hot water, we will class this as an emergency and will aim to get your new boiler installed within 24 hours of acceptance of our quotation.
What warranties do you offer?
Our Boilers come with between 5-10 years of Parts and Labour Warranty direct from the Manufacturer! Meaning you can rest assured that your new boiler is in safe hands. If you have any problems, we are here to help and will be for the lifetime of your boiler.
How can I pay for my new boiler?
We make paying for your new boiler as simple as possible. We accept cash and card payments, and our team are always on hand to help. Get in touch with us today to find out more.
Why should I hire you?
We arrive on time, dressed for the job. Our company provides quick, upfront quotes and we have an excellent reputation for getting the job done right the first time. When you use our services, you will receive superior workmanship from a professional team of fully qualified heating engineers.
Air Conditioning Installation
What types of air conditioning systems do you offer?
We offer a range of air conditioning systems, including split-system, ducted, MVHR and portable units, suitable for residential and commercial use.
How long does it take to install an air conditioning system?
Installation times vary depending on the type and size of the system. Generally, installations can be completed within a day with minimal disruption.
Can your air conditioning systems be customised for different spaces?
Yes, our systems can be tailored to fit various room sizes and layouts. We offer flexible solutions to meet your specific cooling needs.
Do your air conditioning systems come with energy-saving features?
Yes, all of our air conditioning units are equipped with energy-saving features such as programmable thermostats, eco-friendly refrigerants and high-efficiency ratings to help reduce energy consumption and lower utility bills.
Air Source Heat Pumps
Are Air Source Heat Pumps eligible for any grants or funding?
Yes. There are various government and local authority grant schemes available to help homeowners offset the cost of installing an air source heat pump. Eligibility criteria and available funding can vary, so simply get in touch with our team, and we will advise you on what financial support is currently available in your area. We are happy to guide you through the process from start to finish.
Do I need to upgrade my radiators?
In some cases, yes. Air source heat pumps work at lower flow temperatures than traditional gas boilers, so your existing radiators may need to be upsized to heat your home effectively. Many installers recommend underfloor heating as the ideal companion, as it works particularly well with the lower temperatures that heat pumps produce.
Is my home suitable for an Air Source Heat Pump?
Most homes can accommodate an air source heat pump, but they work best in well-insulated properties. Before installation, a qualified engineer will carry out a heat loss assessment to determine the right size unit for your home. Improving loft insulation, cavity wall insulation, and double glazing beforehand will help maximise efficiency and reduce running costs.
Will an Air Source Heat Pump provide enough hot water?
Yes. An air source heat pump can fully replace your existing boiler for both space heating and domestic hot water. Most systems include a hot water cylinder to store heated water, ensuring a consistent and reliable supply throughout the day. Your installer will size the system correctly based on your household’s hot water demand.
What maintenance does an Air Source Heat Pump require?
Air source heat pumps require very little maintenance compared to gas boilers. An annual service by a qualified engineer is recommended to check refrigerant levels, clean filters, and ensure the unit is running efficiently. You should also keep the outdoor unit clear of leaves, debris, and ice during colder months.
Boiler cover plans
What is a Boiler Cover Plan?
A boiler cover plan is a monthly or annual subscription that protects you against the cost of unexpected boiler breakdowns and repairs. If your boiler develops a fault, simply get in touch with our team of qualified engineers, and we will be on hand to diagnose and fix the problem, giving you complete peace of mind throughout the year.
What does a Boiler Cover Plan include?
Our boiler cover plan typically includes unlimited callouts, parts and labour costs, and an annual boiler service to keep your system running efficiently. Simply contact us, and we will walk you through exactly what is included in your chosen plan so you get the right level of cover for your home. Check Our Plans →
Why do I need a Boiler Cover Plan?
Boiler repairs can be expensive and often happen at the most inconvenient times, particularly during cold winter months. A boiler cover plan means you will never be left out of pocket or without heating and hot water. Contact us today, and we will help you find the right plan to suit your needs and budget.
Does the plan cover older boilers?
Cover for older boilers depends on the age and condition of the unit. We recommend getting in touch with us so we can assess your boiler and advise you on the most suitable cover plan available. In some cases, we may recommend a replacement if your boiler is beyond economical repair.
